Restoration Project Manager

6 days ago


Burlingame, California, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Job Summary:

As a Restoration Project Manager at SERVPRO, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities:
  • Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
  • Negotiate customer and/or client approval of project scope and estimate.
  • Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
  • Review job site documentation to support the services provided and ensure proper client requirements and billing process.
  • Maintain written communication with customers, teammates, vendors, and insurance representatives.
  • Manage production expenses including equipment, vehicles, and other material assets.

Additional Responsibilities:
  • Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
  • Provide priority response to potential customers.
  • Participate in recruiting, hiring, and training restoration teammates.

Position Requirements:
  • Valid driver's license.
  • High school diploma/GED; Associate degree or Bachelor's degree preferred.
  • At least 1 year of management and/or supervisory experience.
  • At least 3 years of industry experience.
  • IICRC certification a preferred.

Skills/Physical Demands/Competencies:
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
  • Ability to repetitively push/pull/lift/carry objects.
  • Ability to work with/around cleaning agents.
  • Ability to successfully complete a background check subject to applicable law.

Compensation: $50.00 per hour.

About SERVPRO:

At SERVPRO, you can make a positive difference in people's lives each and every day. We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.
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