European Enterprise Solutions Architect

3 weeks ago

San Francisco, California, United States Cloudflare, Inc. Full time

About Us

At Cloudflare, we are dedicated to empowering organizations to build a better Internet. Our cutting-edge network powers millions of websites and other online properties for clients ranging from individual bloggers to Fortune 500 companies.

We recognize that people don't fit into neat categories. We're looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we're eager to support them in their growth.

Our mission is simple yet timeless: to help build a better Internet. This requires a broad set of services and associated knowledge of Internet performance and security technology.

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission is protecting the free and open Internet.

Solutions Engineering at Cloudflare

Cloudflare's solutions engineering (SE) function collaborates with clients throughout the product lifecycle, from early-stage ideation through to planning for production. Our Solutions Engineers sit alongside peers in our clients' teams, contributing their expertise, ideas, and opinions on solving complex problems.

As a European Enterprise Solutions Architect, you'll play a crucial role in shaping the team's communication, collaboration, and culture. You will coach SE colleagues across Southern Europe to excel in sales and technical disciplines, work closely with Enterprise prospects and customers, and ensure a high standard of customer success.

You will be responsible for hiring, onboarding, enabling, and managing the technical pre-sales performance of Solutions Engineers within your charge. You will also coordinate the team's resources to have the greatest customer impact and provide guidance when specific assistance is required or escalate early and engage the correct resources at the right time.

About the Role

This position may require access to information protected under U.S. export control laws. Any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Your Responsibilities

  • Hiring and Onboarding: Recruit, interview, and onboard new team members, ensuring they have the necessary skills and knowledge to succeed.
  • Team Management: Lead and manage the Solutions Engineering team in Southern Europe, providing coaching, guidance, and support to help them excel in their roles.
  • Customer Success: Work closely with Enterprise prospects and customers to understand their needs and deliver Cloudflare solutions that meet their expectations.
  • Technical Pre-Sales: Develop and maintain strong relationships with Account Executives and Customer Success leads, ensuring seamless communication and coordination across teams.
  • Knowledge Transfer: Facilitate knowledge transfer between SE teams, ensuring best practices and lessons learned are shared across the organization.

The Ideal Candidate

  • A minimum of 3 years in a prior leadership role, with a minimum of 10 years related industry experience.
  • Demonstrable experience in coaching, leadership skills, or team management.
  • Demonstrable experience in understanding and solving escalations, team issues, or other management-related scenarios.
  • A proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers.
  • A proven track record in technical pre-sales domain.
  • A proven knowledge of the enterprise market in Southern Europe (in particular France).

What Makes Cloudflare Special?

We're proud to be an equal opportunity employer, committed to providing equal employment opportunity for all people and promoting diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

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