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Community Operations Manager

2 months ago

Globe, Arizona, United States Taylor Morrison Full time
Job Description

Job Title: Community Management Manager

Company: Taylor Morrison

Responsibilities

Community Care Responsibilities

  • Supervise all interaction with customers and all on-site and offsite management companies, association managers, activities directors, gate attendants, arc boards, vendors, and supplier personnel.
  • Respond to all customer complaints and coordinate with Taylor Morrison customer service department to resolve outstanding concerns.

Community Management

  • Manage the creation and supervision of community structures including master and sub-homeowner associations, maintenance free designations, community development districts and condominium and common associations.
  • Assist with the operation of Community Development Districts and act as a liaison and board member.
  • Supervise and develop the processes that will improve consistent communication flow to our customers and management companies including but not limited to community newsletters, event calendars and websites.

Homeowner and Condominium Management

  • Meeting facilitator and speaker for all association meetings including quarterly meetings, budget meetings, committee meetings, public presentation meetings, annual meetings, and turnover.
  • Schedule physical reviews of all properties with the management companies to ensure the appearance of the grounds and communities are maintained properly.
  • Manage the preparation, establishment and operation of Homeowner, condominium and commercial associations and act as a liaison and board member.
  • Supervise the establishment and execution of association guidelines and agreements.
  • Supervise management companies to ensure focus is kept on trouble shooting in areas such as rental properties, for sale signs, poor lawn maintenance, fining committees for deed restriction compliance, and past due assessment collection.

Department of Real Estate

  • Coordinates/manages with title company in the creation of the DRE Public Report
  • Drives all new communities for the Public Report disclosures
  • Reviews environmental reports, soils reports, zoning stipulations/ordinances, plats and adjacent land zoning and land uses
  • Works with land development to obtain completion dates and financial assurances, as needed
  • Works with sales and marketing to obtain pricing information and marketing name
  • Ensures all documents are obtained or prepared for submittal to the DRE
  • Obtains updated title report for DRE submittal
  • Amends Public Reports, as may be required
  • Willing to perform other duties as assigned

Facilities Management

  • Ensure proper maintenance, housekeeping and service standards are being executed by management companies including golf courses, restaurants, pools, and club/fitness facilities.
  • Insure proper staff training, supervision and follow through is being executed by management companies.
  • Supervise management companies with all staff evaluations and development programs.
  • Supervise facilities access and security protocol for residents and homebuilding sales agents.
  • Supervise community customer program and facilities surveys.
  • Assist with facility remodel and/or expansion.

Homebuilding and Sales Coordination

  • Coordination with appropriate homebuilding, land, customer service, sales, and administration on community needs or requests.

Community Management Cost Control

  • Responsible for maintaining all necessary community management schedules to ensure timely service in collaboration with the land team.
  • Responsible for providing direction to land department and management companies in developing and managing community budgets.

Financial Analysis & Review

  • Monthly analysis and review of community homeowner associations and CDD financial statements.
  • Provide recommendations to senior management with regards to improving financial conditions.
  • Coordinate with Land and Finance department on development proforma's and forecasts.
  • Coordinate with Acquisition Department on due diligence reports for potential acquisitions.

Qualifications

  • 3-5 years' experience in Community Management.
  • Computer literacy.
  • Strong relationship skills.
  • Strong self-organization skills.