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Client Services Representative 4
2 months ago
Join Our Team
At Lam Research, a premier global provider of wafer fabrication equipment and services for the semiconductor sector, we are dedicated to crafting innovative solutions that empower our clients to create smaller, faster, and more energy-efficient devices.
Our workforce is composed of dedicated individuals who strive for excellence, deliver exceptional results, and maintain a sense of humor even in challenging situations. The diverse technical and business expertise of our employees drives close collaboration and continuous innovation, which are vital to our ongoing success.
Position Overview: Customer Support Specialist 4
In this role, you will:
- Engage with customers, sales teams, and service representatives through various communication channels, addressing a range of pre-sales and post-sales service inquiries.
- Process customer requests and prepare documentation related to returns, servicing, and exchanges.
- Update and maintain databases regarding the status of returned materials and manage returns inventory.
- Record and report on the status of equipment returns, repairs, replacements, sales orders, and delivery timelines.
- Organize and file service information to ensure accessibility.
- Maintain accurate records of returns, schedule modifications, product updates, and pricing, while resolving any issues related to return credits.
Additional Responsibilities:
- Support the spare parts business by responding to requests promptly, monitoring orders from entry to fulfillment, and providing tracking information to customers.
- Manage open orders for spare parts and coordinate with the expedite team to confirm shipping dates and recovery timelines for overdue commitments.
- Reconcile customer consignment payments with order invoices using Excel.
Qualifications:
To be considered for this role, candidates must meet the following:
- Proof of full vaccination for COVID-19 is required for this onsite position.
- A minimum of 2-3 years of relevant experience in customer service or order management.
Preferred Qualifications:
- Experience with SAP order entry from quote to cash and order management (1-3 years).
- Previous call center experience, including answering calls and responding to emails within service level agreements.
- Willingness to work during holidays to support the account.
- A proactive approach to investigating root causes and implementing corrective actions for issues.
Our Commitment:
We are dedicated to fostering an inclusive environment where every individual feels valued and empowered to reach their full potential. By bringing together diverse perspectives and experiences, we achieve remarkable outcomes.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.
