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Patient Retention Specialist

1 month ago


Pensacola, Florida, United States Surgery Care Affiliates Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Retention Specialist to join our team. In this role, you will be responsible for scheduling appointments, managing patient records, and providing exceptional customer service to our patients and healthcare providers.

Key Responsibilities
  • Schedule appointments and manage patient records with accuracy and attention to detail
  • Communicate effectively with patients, healthcare providers, and other stakeholders to ensure seamless care coordination
  • Provide exceptional customer service to patients and healthcare providers, addressing their concerns and resolving issues in a timely and professional manner
  • Collaborate with healthcare teams to ensure timely and efficient care delivery
  • Maintain confidentiality and adhere to HIPAA guidelines
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
  • 1-2 years of experience in a healthcare setting, preferably in a scheduling or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • Competitive hourly rate: $16.00-$18.50
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance