Front End Clerk

2 weeks ago

Duluth, Minnesota, United States Whole Foods Co•op Full time
Job Summary

As a Front End Clerk at Whole Foods Co-op, you will play a vital role in providing exceptional customer service while assisting customers and fellow staff in supporting Front End operations. You will be responsible for processing customer transactions, maintaining cash handling accuracy, and ensuring the cleanliness of department areas and equipment.

Key Responsibilities
  • Process customer transactions quickly and accurately, achieving daily operational goals related to sales and customer service.
  • Maintain cash handling accuracy within defined department tolerances and according to established systems.
  • Ensure the cleanliness of department areas and equipment, communicating and documenting any equipment maintenance and/or safety concerns to department management.
  • Perform other tasks as assigned by department management, including calling for back-up as needed to minimize customer wait times.
  • Bag customer purchases as needed and ask customers if they need assistance, carrying out groceries or calling for staff help if available.
  • Issue credits to customers for returned items following company policy.
  • Alert Manager on Duty to potential shoplifters, disorderly customers, or other emergencies.
  • Promote ownership and owner benefits consistently and positively.
  • Achieve WFC customer service standards for internal and external customers.
  • Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.
Requirements
  • Basic computer literacy, including familiarity with using a web browser and email.
  • Ability to operate effectively within established systems and procedures.
  • Outstanding customer service skills.
  • Attention to detail and good organizational skills.
  • Ability to handle multiple demands, work under time pressures, and meet department work objectives.
  • Willingness to learn and perform all aspects of the position.
  • Ability to be flexible and to adapt to changing conditions.
  • Demonstrate objectivity, neutrality, and calmness under pressure.
  • Ability to work efficiently in a fast-paced environment.
  • Regular, predictable attendance.
Work Environment

This role requires occasional exposure to outdoor weather conditions, frequent exposure to handling wet, hot, cold, and/or frozen products, and constant exposure to background music and in-store pages.

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