Client Support Specialist
6 days ago
About Us
Mindful Support Services is a company dedicated to empowering therapists, psychologists, and nurse practitioners to dive into private practice without doing all the leg work. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest.
We have added over 1,700 providers throughout our 14 locations since opening in 2011, and we are continuing to grow. Our team is committed to cultivating the long-term professional potential of our team members.
The Role
This part-time role serves as the initial contact for new client intakes and appointment scheduling. As a Client Support Specialist, you will be trained to pair new clients with the provider that best fits their needs and build healthy relationships with clients over the phone.
You will educate and set expectations about insurance, authorizations, payments, and individual provider policies. This role performs an essential function in improving our community's access to mental health care.
- Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time
- Match new clients with the mental health provider that best suits their needs
- Educate clients about insurance, authorizations, provider policies, and payments
- Communicate clearly and effectively
- Demonstrate excellent attention to detail when entering client data
- Meet personal/team qualitative and quantitative goals
Requirements
We are seeking individuals with 2+ years of experience in a fast-paced customer support role. You should have a learner-mindset with openness to feedback and ability to work through escalated calls with clients.
Our Benefits
We offer a progressive workplace based on teamwork, integrity, and customer service. Background check required.
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