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In Room Dining Server

1 month ago

Chandler, Arizona, United States Marriott International, Inc Full time
Job Summary

Serve food and beverages to guests in a luxurious setting, ensuring exceptional dining experiences. Set tables according to event type and service standards, answer menu questions, and communicate with the kitchen regarding menu inquiries and product availability.

Key Responsibilities
  • Serve food courses and alcoholic beverages to guests in a timely and efficient manner.
  • Set tables according to type of event and service standards, ensuring a visually appealing and inviting atmosphere.
  • Answer questions on menu selections, providing recommendations and ensuring guests' needs are met.
  • Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability, ensuring seamless service.
  • Record transactions in the MICROS system at the time of order, maintaining accurate records.
  • Check in with guests to ensure satisfaction with each food course and/or beverages, addressing any concerns or issues promptly.
  • Maintain cleanliness of work areas, china, glass, etc., throughout the day, adhering to high standards of cleanliness and organization.
  • Complete closing duties, including restocking items, turning off lights, and ensuring the dining area is secure and ready for the next day.
  • Present physical and accurate checks to guests and process payments, handling cash and credit transactions with professionalism and accuracy.
  • Follow all company and safety and security policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
  • Ensure uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information and protecting company assets.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation.
  • Develop and maintain positive working relationships with others, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards, reading and visually verifying information in a variety of formats.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience required.

Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.