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Branch Manager
2 months ago
Job Profile
Position Overview
PNC Financial Services Group is a leading financial institution that values its employees as its greatest differentiator and competitive advantage. We strive to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company's success.
As a Branch Manager within PNC's Retail Banking organization, you will be based in a dynamic retail banking environment. Your primary responsibility will be to manage priorities through planning and execution to drive all aspects of branch performance.
You will be responsible for driving revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being. You will create a differentiated customer experience, making banking easy in an omnichannel environment.
You will lead and influence the agenda of a broad range of ecosystem partners. You will be accountable for risk management and compliance in a complex business environment.
You will build a high-performing team through the attraction, onboarding, coaching, and development of branch team members.
Key Responsibilities- Drive Sales and Customer Loyalty: Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading ecosystem partnerships.
- Lead and Coach the Team: Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty. Coach team members to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being.
- Manage Operational Risk: Manage operational, human capital, reputational, and business risk. Exercise leadership, authority, and sound decision-making to mitigate sales practice risk.
- Develop and Retain Talent: Drive the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching, and development. Make talent development a priority for all branch team members.
- Accountability: Demonstrate accountability for driving sales and customer loyalty.
- Customer Experience: Create a differentiated customer experience, making banking easy in an omnichannel environment.
- Leadership: Lead and influence the agenda of a broad range of ecosystem partners.
- Risk Management: Manage operational, human capital, reputational, and business risk.
- Talent Development: Develop and retain talent through effective onboarding, coaching, and development.
- Banking Experience: 5+ years of related experience, and at least 2 years of previous supervisory experience.
- Education: No degree required, but a comparable combination of education, job-specific certification(s), and experience may be considered.
- Certifications: No required certification(s).
