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Cloud Services Technical Lead
2 months ago
**About the Role**
Sonifi Solutions, Inc. is seeking a highly skilled Microsoft 365 Enterprise Administrator to join our team. As a key member of our IT department, you will be responsible for delivering top-notch support and training for our Microsoft 365 suite of tools and applications.
Key Responsibilities:
- Provide first-line support for Microsoft Intune-related queries and issues, including device enrollment, configuration, and compliance.
- Troubleshoot Intune-related problems on various devices, such as laptops and desktops, with Windows, iOS, and Android services.
- Assist end-users with Intune-related tasks, such as application deployment, policy enforcement, and remote wipe.
- Monitor Intune console for compliance violations and take appropriate actions to remediate issues.
- Collaborate with IT teams to resolve escalated Intune-related incidents and problems.
- Administer Office 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
- Manage user accounts, licenses, and permissions within the Office 365 environment.
- Configure and maintain Exchange Online mailboxes, distribution lists, and email security settings.
- Monitor Office 365 service health and troubleshoot issues affecting user productivity.
- Support Office 365 security features like multi-factor authentication, data loss prevention, and SSO.
Requirements:
- A bachelor's degree in computer science or equivalent combination of education and experience is required.
- Minimum of 3 years of experience providing technical support for Microsoft Intune and Office 365.
- Strong understanding of Intune concepts such as device management, configuration profiles, and compliance policies.
- Proficiency in administering Office 365 services, including Exchange Online, SharePoint Online, and Teams.
- Experience with PowerShell scripting for automation and management tasks.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
What We Offer:
We provide a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company match, 11 company-paid holidays, paid time off, and a variety of additional benefits.
Sonifi Solutions, Inc. values diversity and is proud to be an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
