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Customer Service Representative in McKinney

2 months ago


McKinney, Texas, United States Benjamin Franklin Plumbing of Dallas, TX Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Benjamin Franklin Plumbing of Dallas, TX. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Provide outstanding customer service to new and existing customers, ensuring a high level of satisfaction and loyalty.
  • Respond to customer inquiries and resolve issues in a timely and professional manner, using strong communication and problem-solving skills.
  • Work closely with our sales and marketing teams to ensure seamless communication and coordination.
  • Maintain accurate records of customer interactions and transactions, using our company's software and systems.
  • Collaborate with our technicians and other teams to ensure effective communication and issue resolution.
  • Stay up-to-date with company policies, procedures, and products to provide accurate information to customers.
Requirements
  • High school diploma or equivalent required.
  • Previous call center or customer service experience preferred.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
Benefits
  • Eligibility for health, vision, and dental coverage, 401(k) plan, and flexible spending accounts.
  • Eligibility for benefits such as life insurance, short- and long-term disability, and long-term care.
  • Paid time off (PTO) earned on an accrual basis after 90 days of employment.
  • Company-paid holidays.