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Branch Manager

1 month ago

Germantown, Maryland, United States Renasant Full time
Job Summary

The Head Teller will drive a best-in-class branch experience for customers and teammates by leading, coaching, and managing in five primary areas of responsibility: customer engagement, service execution, operational excellence, leadership, and management.

Key Responsibilities
  • Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities to help a customer.
  • Maintain and role model service knowledge standards in conjunction with related regulations, policies, and procedures.
  • Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs, and draws.
  • Recognize and identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs-based conversation.
  • Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Requirements
  • High school diploma or equivalent required. College education preferred, but not required.
  • Minimum of 2 years of cash handling experience, one of which must be successful teller experience.
  • Minimum of 1 year leadership experience.
  • Minimum of 1 year customer experience in a sales environment preferred.