Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Staff member. As a key representative of our organization, you will be responsible for providing exceptional service to our members, guests, and program participants.

Key Responsibilities

• Provide excellent service to members, guests, and program participants in person and over the phone.
• Ensure the purpose, mission, and values of the YMCA are being met.
• Perform member/guest service functions, including membership sales, data entry, and building relationships with members.
• Give tours and educate members and prospective members on services, programs, and events.
• Assure procedures for opening and closing the facility are fully completed.
• Respond to suspicious and inappropriate behaviors and follow mandated reporting requirements.
• Perform general housekeeping tasks and assist with setup and cleanup of programs and classes.
• Know and respond to emergency procedures.
• Document incidents, accidents, and member questions/concerns.
• Perform general clerical functions and maintain laundry.

Requirements

• High School Diploma preferred.
• Previous customer service experience.
• CPR, First Aid & AED Certification.

What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.