Customer Experience Leadership Manager
6 days ago
About Us
Foos Lion is a dynamic and fast-paced organization that values its associates above all else. Our mission is to provide a fulfilling work experience, rewarding performance and commitment through on-the-job learning opportunities and training. We strive to foster a culture of equality and inclusion, embracing diversity in all aspects of our business.
Compensation Package
We offer a competitive salary for this role, estimated to be around $65,000 - $80,000 per year, depending on location and experience. This compensation package reflects the value we place on attracting and retaining top talent.
Job Overview
This role is responsible for leading customer service teams, ensuring exceptional experiences for our customers. As a leader, you will be accountable for setting clear goals, providing coaching and feedback, and driving results through effective team management strategies.
Key Responsibilities
• Develop and implement strategies to enhance customer satisfaction and loyalty
• Lead cross-functional teams to achieve business objectives
• Foster a culture of inclusivity and respect, promoting diversity and equal opportunities
• Collaborate with other departments to drive continuous improvement and innovation
Requirements
• 5+ years of experience in customer-facing leadership roles
• Proven track record of achieving customer satisfaction targets
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to lead and motivate high-performing teams
Benefits
We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings options. We also provide opportunities for professional growth and development, including training and education programs.
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