Customer Service Associate

3 days ago


Round Rock, Texas, United States Sam's Club Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Support Professional at Sam's Club in Round Rock, TX. In this role, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring seamless shopping experiences for our members.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and demonstrate a strong commitment to delivering exceptional customer service.

Key Responsibilities:

  • Provide top-notch customer service to members across the club, answering their questions and addressing their concerns.
  • Maintain a clean, neat, and member-ready area, including sweeping the parking lot and ensuring carts are available.
  • Assist with pick up orders, contacting members to notify them of delays or product unavailability, and offering alternatives when needed.
  • Resolve member issues and concerns in a timely and professional manner.
  • Participate in safety sweeps and report any hazards or concerns to facility management.

Benefits:

  • Competitive hourly rate: $19-$26 per hour (based on location and experience)
  • Performance-based bonus awards
  • 401(k) and stock purchase plans
  • Health, vision, and dental coverage
  • Paid time off, including PTO and parental leave
  • Short-term and long-term disability
  • Company discounts and more
Requirements

To be successful in this role, you should have:

  • A high school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong commitment to delivering exceptional customer service


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