Customer Service Associate
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Support Professional at Sam's Club in Round Rock, TX. In this role, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring seamless shopping experiences for our members.
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and demonstrate a strong commitment to delivering exceptional customer service.
Key Responsibilities:
- Provide top-notch customer service to members across the club, answering their questions and addressing their concerns.
- Maintain a clean, neat, and member-ready area, including sweeping the parking lot and ensuring carts are available.
- Assist with pick up orders, contacting members to notify them of delays or product unavailability, and offering alternatives when needed.
- Resolve member issues and concerns in a timely and professional manner.
- Participate in safety sweeps and report any hazards or concerns to facility management.
Benefits:
- Competitive hourly rate: $19-$26 per hour (based on location and experience)
- Performance-based bonus awards
- 401(k) and stock purchase plans
- Health, vision, and dental coverage
- Paid time off, including PTO and parental leave
- Short-term and long-term disability
- Company discounts and more
To be successful in this role, you should have:
- A high school diploma or equivalent
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong commitment to delivering exceptional customer service
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