IT Infrastructure Specialist

2 weeks ago

Washington, United States NPR Full time
Overview
NPR is a leading multimedia organization that produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. Our audience values information, creativity, curiosity, and social responsibility, and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development.

We are committed to building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. Our team works together to create a more informed public through exceptional journalism and innovative storytelling.

Job Summary
We are seeking a skilled Senior Systems Engineer to join our IT Infrastructure team. As a key member of our team, you will contribute to the design, administration, and support of all existing and new server infrastructure. This role requires strong technical skills, excellent communication skills, and the ability to work effectively in a team environment.

Main Responsibilities
- Manage all systems supported by the Infrastructure team by performing enterprise storage management, server builds, patch management, virtual machine management, virus scanning, etc.
- Recommend and implement changes to the overall systems through following an institutionalized change management process
- Evaluate cloud strategy and system architecture, along with maintaining all cloud infrastructure
- Act as an escalation point on critical issues for various internal technology groups
- Create and maintain metrics to measure response time and availability for systems
- Respond to critical system issues on a 24x7 basis
- Keep management up to date about any issues and escalating in a timely manner
- Document processes, procedures, instructions, and training materials for users and IT colleagues
- Work closely with the Security Engineers to ensure that systems are secure and in compliance with all policies
- Analyze and document business and IT process workflow, and make recommendations where improvements can be made

Requirements
- At least 5 years of experience supporting, maintaining, troubleshooting, and administering systems in a Datacenter Environment
- At least 2 years of experience for planning, design, development, management, maintenance and support of infrastructure on Cloud (AWS or Azure)
- Working knowledge of Windows Servers (2016+) is required
- Experience in Microsoft technologies such as Active Directory, IIS, SQL, and DFS
- Experience with networking technologies such as DHCP, DNS, IP address management
- Experience supporting Azure AD, Office 365, and Microsoft tools
- Experience configuring and supporting VMWare ESXI or Microsoft Hyper-V
- Experience configuring and supporting Storage Area Networks
- Working knowledge of Cisco UCS and Fabric Interconnects
- Basic knowledge of Citrix load balancing technologies
- Strong written and verbal communication skills
- Ability to operate in high pressure environment and successfully handle multiple projects at the same time
- Experience creating detailed systems documentation and flow charts
- Experience working in a team-oriented, collaborative environment
- Ability to participate in an on-call rotation
- Ability to participate in a 2 week onsite rotation every few months

Preferred Qualifications
- Knowledge of 2 Factor Authentication Application preferably Okta
- Knowledge of Microsoft System Center Suite, including SCCM, SCOM, etc
- Knowledge of Linux
- Knowledge of Configuration Management Tools like Puppet, Chef, or Ansible
- Knowledge of Scripting with Python, Powershell, and Javascript
- Knowledge of Enterprise Storage Systems (Preferably Dell Unity and Cloud storage)
- Knowledge of Enterprise Backup and Recovery Tools like Commvault, Cloud backup
- Knowledge of Citrix Virtual Desktop Infrastructure
- Relevant industry certifications related to VMWare, Microsoft, and AWS

About NPR
NPR is a multimedia organization that produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. We value information, creativity, curiosity, and social responsibility, and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development.

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