Cloud Solutions Architect

2 days ago


Jersey City, New Jersey, United States Diverse Lynx Full time
Job Summary

We are seeking a seasoned Cloud Solutions Architect to lead the design and implementation of enterprise-class security, network, and systems management solutions for Amazon Connect platform. As an expert in cloud migration, you will drive the successful transition of customer call centers to the cloud, developing feature functionality and ensuring seamless integration with third-party systems.

About the Role

  • Design and implement robust security, network, and systems management solutions for Amazon Connect platform.
  • Migrate customer call centers to Amazon Connect platform, collaborating with sales teams, leading solutions architects, and engineers to ensure a smooth delivery process.
  • Develop innovative feature functionality for Amazon Connect, leveraging public cloud service offerings to enhance client experiences.
  • Cultivate automation-first approaches for client solutions, driving efficiency and cost-effectiveness.

Required Skills and Qualifications

  • At least 12 years of IT experience in customer service technologies, with a strong background in functional design for contact center solutions.
  • Hands-on experience with AWS Connect and various AWS services, as well as proficiency in Infrastructure as Code (IaC) and configuration management languages.
  • Active AWS Associate certifications, with expertise in conducting Cloud contact center solutions roadmap sessions.
  • Demonstrated understanding of creating learning documents and best practices on AWS cloud solutions.

Benefits and Culture

Diverse Lynx LLC is an Equal Employment Opportunity employer, promoting and supporting a diverse workforce across all levels in the company. Our team values collaboration, innovation, and continuous learning, offering competitive compensation packages and opportunities for professional growth.



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