Agricultural Equipment Technician
1 week ago
We are a leading John Deere dealership with 18 locations across east central/northern Illinois and western Indiana. We offer a wide range of agricultural equipment and services to our customers.
Job SummaryWe are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing complex on-site diagnostics, service repairs, and maintenance work on customer agricultural equipment.
Key Responsibilities- Perform complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products
- Participate in required Service EDUCATE Training programs
- Support customer clinics
- Review and explain any maintenance, repair, or other service concerns directly with the customer and document on work order
- May promote and sell dealer service programs directly to customers
- May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
- Maintain current knowledge of John Deere and competitive products
- Maintain condition of mobile service vehicle, trailer, inventory, tools and equipment
- Follow all safety rules and regulations in performing work assignments
- Complete all reports and forms required in conjunction with work assignments
- Account for all time and material used in performing assigned duties
- Maintain a safe working environment and adhere to company safety program at all times
- Perform other duties as assigned
- 3+ years of experience performing on-site service repairs
- Outstanding interpersonal and customer service skills
- Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
- Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
- Ability to use Service Advisor and basic computer functions
- Ability to operate vehicles and equipment used for diagnostic purposes
- Ability to lift at least 75 lbs. repeatedly
- Advanced or Master Service Technician certification preferred
- High School Diploma or equivalent experience required; Associates degree preferred
- Valid driver's license required; CDL (Commercial Driver's License) preferred
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