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Expeditor

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Minneapolis, Minnesota, United States Our Team Full time
Job Title: Expeditor

We are seeking a highly skilled Expeditor to join our team at TGI Friday's. As an Expeditor, you will play a critical role in maintaining consistency in product execution and ensuring all products are delivered to standard.

Key Responsibilities:
  • Guarantee 100% recipe adherence by verifying all prepared food meets TGI Fridays standards, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines.
  • Ensure Line Cooks follow zoning guidelines at all times.
  • Keep updated on recipe changes and ensure proper recipe procedures are executed daily.
  • Streamline communication between FOH and BOH Team Members (i.e., communicates ticket times and potential problems with the service staff, kitchen staff, and Managers).
  • Manage throughput times as outlined through the Brand Standards.
  • Keep prepared food continuously moving out of the kitchen to ensure food is delivered timely to the table.
  • Conduct Line Checks.
  • Stock/Organize product on line, rotate product; may also organize product in coolers, dry storage, and freezers during non-peak periods.
  • Complete assigned prep work for stocking and set up of station. Break down and clean station thoroughly, daily.
  • Lead demos.
Key Decisions:
  • Following and Enforcement of recipe adherence and Ecosure standards.
  • Prevent behaviors that result in inferior product being delivered to the Guest.
Measures of Success:
  • Throughput times exceed company standards.
  • Guest satisfaction scores meet/exceed company standards.
  • Ecosure Audits meet/exceeds company standards.
  • 100% Recipe Adherence (including plating and garnishing final product).
Qualification Requirements:
  • Must be validated Coach.
  • Must be validated on a minimum of two line stations (preferred validated on all BOH Line Cook Positions).
  • Must demonstrate 100% menu knowledge through procedures and product garnishments.
  • Must be able to work in a fast-paced, high-volume stressful environment.
  • Completed Certified Professional Food Handler Certification.
  • Must be able to walk and stand during entire shift.
  • Must be able to bend frequently, working indoors 75%; outdoors 25%.
  • Must be able to lift and carry sacks and cases of up to 70lbs, up to 20 times per shift: placing these items on high shelves and walk-in freezers.
  • Must speak clearly to communicate with others.
  • Must be able to hear Cook's and W/W's requests in the midst of loud background noise.
  • Must be able to read orders on the KMS screen.
Competencies:
  • Passion for the Guest – Actively contributes to fun, friendly, and engaging service.
  • Communication – Keeps the lines of communication positive, open, and productive.
  • Passion & Initiative – Keeps it fun and keeps up with the pace.
  • Reliability & Accountability – Works hard and delivers quality results.
  • Flexibility & Stress Tolerance – Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.
  • Teamwork & Collaboration – Fuels an environment where everyone pitches in and gets along.