Optometric Assistant

The Clinical Specialist is a vital member of our team at Visionworks, responsible for ensuring a great patient experience. This role involves preparing patients for onsite and/or remote examinations, completing pre-exam diagnostic tests, and explaining each step of the process.

• Completing patient registration, gathering and submitting pertinent patient information, including Medical History and Ocular Health data into EMR.
• Assisting onsite doctors with patient care and eye examinations, clearly explaining the preliminary testing process to patients, administering each preliminary test, and accurately documenting the results in EMR.
• For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process, including pre-testing and specialty testing, and accurately documenting results in EMR.
• Initiating remote technician and remote doctor video conferencing, assisting remote doctors and technicians to complete additional testing required for a remote exam.
• Transitioning patients to retail associates, conveying the recommendations of the doctor to the retail associate.
• Maintaining patient flow to allow for doctor effectiveness, answering patients' clinical questions in person and over the telephone, triaging ocular emergencies, and scheduling annual eye exams.
• Maintaining complete and accurate patient records according to Company standards, instructing patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses, placing diagnostic contact lens orders for patients, and stocking.
• Having a working knowledge of contact lens brands and parameters, accurately pulling contact lenses trials when requested by the doctor.
• Ensuring a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies, as well as ensuring equipment is covered nightly.
• Participating in specialized training of all responsibilities and completing required clinical certification(s).

• One (1) year of related experience.
• Optical or Healthcare background preferred.
• Medical office/business professionalism required.
• HS diploma, GED, or equivalent related job experience.
• Training provided.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.