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Personal Banker

2 months ago

Oviedo, Florida, United States PNC Financial Services Group Full time
Job Summary

PNC Financial Services Group is seeking a highly skilled and customer-focused Personal Banker - Customer Relationship Specialist to join our team. As a key member of our Retail Banking Network, you will play a critical role in strengthening customer relationships and driving sales growth.

Key Responsibilities
  • Customer Acquisition and Retention: Acquire and deepen the branch customer base through proactive sales and service activities, identifying opportunities to improve the customer's financial well-being.
  • Sales and Service Excellence: Drive proactive sales conversations through internal and outbound interactions, leveraging a defined sales process to position PNC solutions and drive new revenue and customer loyalty.
  • Lobby Engagement and Product Knowledge: Create customer loyalty and grow customer share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Risk Management and Compliance: Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and participating in branch daily operations to ensure efficient and accurate completion.
Requirements
  • Education and Experience: Roles at this level typically require 1+ years of related experience, with a high school diploma or GED, but may consider a comparable combination of education, job-specific certification(s), and experience.
  • Skills and Competencies: Strong customer service skills, ability to work in a fast-paced environment, and proficiency in banking products and services.
  • Preferred Qualifications: Experience in retail banking, customer relationship management, and sales.
What We Offer

PNC Financial Services Group offers a comprehensive range of benefits to help meet your needs now and in the future, including medical, dental, and vision options, employee and spouse/child life insurance, short and long-term disability protection, and a 401(k) with PNC match.