Warehouse Operations Manager
1 month ago
Tellworks Logistics is a logistics and supply chain company that values Truth, Trust, and Simplicity. We are seeking a highly skilled and experienced Warehouse Operations Manager to join our team.
Key Responsibilities- Oversee the day-to-day management and oversight of the facility, ensuring seamless operations and high productivity.
- Participate in weekly meetings with the Regional Operations Manager to discuss performance and execution.
- Troubleshoot problems and provide corrective action to resolve customer, system, or operational issues.
- Monitor and record KPIs (SLAs) per contract, working with the Operations Manager to rectify and resolve underperformance.
- Ensure compliance with receiving, product put-away, picking, and shipping processes, taking corrective action when necessary.
- Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
- Collaborate with internal and external management to improve customer relationships and drive business growth.
- Perform weekly and monthly cycle counts and consolidations to ensure SLAs are met.
- Process asset tag products and capture tagged assets during receiving and shipping to mitigate at-risk liabilities.
- Drive process improvement and warehouse process standardization, ensuring training is completed as needed.
- Lead Safety Initiatives, maintaining a safe, clean, and orderly facility environment.
- Provide leadership and coaching to site-based teams, recruiting, training, and evaluating employees.
- Review and approve overtime and purchases with the Operations Manager.
- Oversee warehouse operational requirements, scheduling, and assigning employees, following up on work results.
- Monitor the RMA order process, ensuring SLAs are met.
- Regulate material flow, making recommendations to management on overflow space as needed.
- Participate in and facilitate regional customer meetings.
- Work with management to track, log, and quote OOS activities for customer approval.
- Analyze data to generate reports and provide work direction, coordinating schedules and activities daily.
- Assertive, energetic, and entrepreneurial spirit.
- Strong focus on customer relationship building.
- Knowledge of warehousing operations and 5+ years of experience.
- Ability to coordinate intra-departmental functions, synthesize, and meet common objectives.
- Leadership experience and capability within project execution and service delivery.
- Strong analytical skills.
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
- Monday to Friday
- In person
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