Service Operations Associate

3 weeks ago


Downers Grove, Illinois, United States RCM Technology Group Full time

RCM Technology Group is a leading provider of technology and repair services in the Print and Copy industry, with over 43 years of experience. We are seeking a skilled Service Operations Associate to join our team and support our continued growth.

Job Responsibilities

As a Service Operations Associate, you will be responsible for scheduling and coordinating service calls, processing service contracts, and maintaining data integrity in our E-Automate service system.

Your key responsibilities include:

  • Coordinating service calls with field service technicians and processing service contracts
  • Maintaining on-going communications with current clients and ensuring data accuracy in our systems
  • Following up with customers on service calls and communicating open and pending service calls

You will also be responsible for processing defective parts repair claims and replenishing supplies for print management contracts. Experience with E-Automate, OMD, ACT, and Microsoft Office software is highly valued.

To succeed in this role, you should have:

  • Excellent communication skills (verbal and written), email, and phone etiquette
  • A great attitude, excellent organizational skills, time/task management skills to prioritize and make decisions
  • The ability to work independently and effectively within a team-oriented environment

We estimate the salary for this position to be around $55,000 per year, based on industry standards and qualifications.



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