Operations Supervisor

4 weeks ago

Bellefontaine, Ohio, United States Republic Services Full time
About the Job

Within a division, the Operations Supervisor - Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area.

Key Responsibilities
  • Safety: Understand and provide leadership to achieve and communicate about safety goals and objectives. Work to remove unsafe conditions or situations from drivers' routes. Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers.
  • Customer Experience: Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. Understand missed pickup goals and meet or exceed expectations related to those goals. Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
  • Efficiency: Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. Lead drivers to exceed productivity goals and expectations for all routes. Create, modify, and improve routes to maximize density and improve efficiency.
Requirements
  • Able to direct large staff. Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
  • Demonstrated problem-solving, analytical, critical-thinking and decision-making skills. Is collaborative; builds and works with teams. Creative thinker who challenges conventional solutions. Demonstrates and promotes ethical behavior.
  • Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams.
What We Offer

Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. 401(k) plan with a generous company match. Employee Stock Purchase Plan (ESPP).

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