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Specialty Healthcare Coordinator
2 months ago
We are seeking a highly skilled and motivated Specialty Healthcare Coordinator to join our team at Pacific Dental Services. As a key member of our team, you will play a critical role in partnering with supported Specialists to help gain a financial commitment from patients to start diagnosed treatment.
Key Responsibilities- Partner with Specialists to gain a financial commitment from patients to start diagnosed treatment.
- Demonstrate an understanding of financial options to support specialty case acceptance and educate patients on treatment choices.
- Overcome common patient objections and proactively manage Specialists' schedules to ensure they are full, staggered, balanced, and productive.
- Act as a liaison for the office and specialty teams, facilitating communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care.
- Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget.
- Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment.
- Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment.
- Active participant in daily morning huddles, monthly team meetings, and any other meetings as required.
- Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care.
- Demonstrate stewardship of the PDS Brand, making decisions consistent with the PDS Brand framework.
- Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care.
- Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully.
- Ensures Compliance with Company policies, as well as State, Federal, and other regulatory bodies.
- High School Diploma or general education degree (GED).
- Travel might be required between offices.
- Preferred: Prior course work or on-the-job training in the fields of dentistry, insurance, or business.
- Medical, dental, and vision insurance.
- Paid time off.
- Tuition Reimbursement.
- 401K.
- Paid time to volunteer in your local community.
