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Care Partner
2 months ago
About Civitas Senior Living
Civitas Senior Living is a dynamic organization that empowers people to live life to the fullest. Our team of professionals is dedicated to making a positive impact on the lives of residents, their families, and team members.
Job Summary
We are seeking a highly skilled and compassionate Care Partner to join our team. As a Care Partner, you will play a vital role in providing exceptional care and support to our residents.
Responsibilities
- Assist residents with their personal care and activities of daily living as assigned and as requested by residents and in accordance with the service plan.
- Perform daily housekeeping tasks as assigned using established procedures and standards.
- Perform laundry duties as assigned.
- Review and participate in 24 Hour Reports, shift change reports, and verbal reports as needed.
- Assist residents to and from scheduled life enrichment programs.
- Promote personal choices, independence, and spiritual needs as needed.
- Provides verbal encouragement and support to residents.
- Prioritize tasks to ensure optimum services to residents as requests and needs change.
- Communicate to the Director of Health & Wellness when a resident's needs have changed.
- Communicate to other departments as residents' needs arise during the shift.
- Respond to resident pendant/wearable calls in a timely manner.
- Ensure compliance with new resident care needs.
- Assure that established infection control practices are maintained.
- Report all accidents and incidents as soon as possible to supervisor, no matter how minor.
- Maintain the confidentiality of residents' personal care information.
- Honor the residents' personal and property rights.
- Be knowledgeable and prepared for emergency situations, including disasters, fire, and other emergencies.
Requirements
- High School Diploma or equivalent.
- Certified Nursing Assistant/Home Health Aid preferred, but not required.
- License/Certificate for Medication Assistance (if applicable) as needed per state regulations preferred.
- CPR certification/First Aid certification preferred.
- Must complete all state and Civitas Senior Living specified training programs.
- Able to read and comprehend simple instructions and short correspondence. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, residents, and other team members of the organization.
- Able to apply common sense understanding to carry out detailed written or verbal instructions. Ability to deal with difficult situations.
- Connect and help residents transition from home to community through thoughtful engagement at every level of interaction.
- Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources, and outside contacts.
- Able to make independent decisions.
- Must be able to communicate in a warm, friendly, and caring manner.
- Must possess a passion to work with and around senior citizens.
- Knowledge of customer service principles and practices.
- Ability to work varied schedules to include weekends, evenings, and holidays.
- Appearance is neat, clean, and according to dress code.
- Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; deals with service failures and prioritizes customer needs.
- Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members, and customers; listens well.
- Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
- Able to work cooperatively with a group of people to achieve goals and objectives.
- Able to be tactful; maintains confidences and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly.
- Able to keep an open mind and change opinions on the basis of new information; performs a variety of tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.
