Guest Experience Lead

5 days ago


Heber Springs, Arkansas, United States McDonald's Full time
Job Summary:

As a Guest Experience Lead at McDonald's, you will be responsible for creating a welcoming and friendly environment for our guests. This role is vital to the success of our restaurant, and we are looking for a motivated and enthusiastic individual to join our team.

Key Responsibilities:

Lead the experience: Check in with guests and ensure they are enjoying themselves
Be the solution: Handle guest concerns and provide a resolution to their satisfaction
Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features

Requirements:

A humble and hospitable demeanor
Passion for helping and serving others (customers and fellow team members)
A desire to learn and grow
The ability to communicate effectively and anticipate customer needs

What We Offer:

Competitive pay starting at $14.25 / hour plus cash incentives
Employee discounts and free meals
Paid sick leave and/or paid time off
Tuition reimbursement and/or educational assistance
Training and advancement opportunities
Weekly direct deposit
401k plan*Medical, dental, and vision benefits*And much, much more

Equal Employment Opportunity:

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact us if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.

COVID-19 Safety:

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick.

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