Team Leader

2 days ago


San Diego, California, United States Crate & Barrel Full time
About the Role

We're seeking a highly motivated and customer-focused Team Leader to join our Customer Experience & Outreach team at Crate & Barrel. As a Team Leader, you will be responsible for leading a team of Sales Associates to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Lead a team of Sales Associates to achieve daily sales goals and exceed customer expectations
  • Coach and develop Sales Associates to improve their performance and provide productive feedback
  • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, and customer service
  • Maintain a strong visible presence on the sales floor and adjust staffing as needed to ensure every customer receives personal attention
  • Review KPI results and work with the Assistant Store Leader to identify opportunities and corrective actions
  • Communicate regularly with the Assistant Store Leader to review business results, execution of plans, customer feedback, and associate performance
Requirements
  • 1+ years of customer service or retail experience
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
What We Offer

We offer a competitive hourly rate of $17.25-$25.88, depending on experience, as well as opportunities for bonuses, sales incentives, and long-term incentives. We are an equal opportunity employer and welcome applications from diverse candidates.


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