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Appraiser - Estimatics Specialist

2 months ago

Monrovia, California, United States Balchem Full time
Auto Estimator Job Description

We are seeking a skilled Auto Estimator to join our team in El Monte, CA. As an Auto Estimator, you will be responsible for handling claims resulting in property damage to vehicles.

Key Responsibilities:
  • Utilize automated estimating systems to prepare repair estimates
  • Provide technical support to claim handlers on vehicle repair issues
  • Apply knowledge of market value and other factors affecting reparability issues
  • Evaluate bid content and photo documentation, vehicle damage, and causation issues
  • Answer inbound calls and make outbound calls to customers
  • May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
  • Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
Requirements:
  • Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
  • Ability to adequately evaluate vehicle damage and create repair estimates which may require stooping, bending, and some physical lifting
  • Excellent communication and customer service skills
  • Motor Vehicle Physical Damage Appraiser License (preferred)
  • A valid driver's license is required
Preferred Skills:
  • Motor Vehicle Physical Damage Appraiser License
  • CCC One and/or Mitchell knowledge
  • I-CAR Platinum Certification
What We Offer:
  • An annual bonus based on individual and enterprise performance
  • Annual merit increases
  • 401(k) contribution
  • Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what's important to you
  • Industry leading Tuition Assistance Programs
  • Wellness and mental health programs
  • Discounts from hundreds of retailers through our Perks at Work program