Returns Specialist

As a Returns Representative at PartsSource, you will be responsible for working with internal teams, vendors, and customers to process returns, exchanges, and order updates. You will gather information from our database and customer portals to complete returns and exchanges, and communicate with vendors to acquire authorization for returns. Your strong organizational and communication skills will enable you to work effectively with multiple stakeholders and prioritize tasks to meet deadlines.

• Receive, organize, and prioritize submitted return requests from customers and/or Sales team
• Determine whether to process or deny the return request based on established terms and conditions
• Communicate with vendors to acquire authorization to return products
• Communicate the proper notification of approved or denied RGA information to the customer and sales team
• Obtain order updates from vendors needed by the customer and sales team in a timely manner
• Work with outside vendors to modify customer orders as needed
• Recognize and document trends in customer or vendor error returns by keeping all ISO paperwork correct
• Recommend process improvements
• Arrange logistics for return and exchange shipments when needed

• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation
• Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
• Professionalism: Approaches others in a tactful manner; reacts well under pressure
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar

An Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.

Inventory Software; Microsoft Office; Project Management Software

Competitive salary package inclusive of base salary, incentive bonus structure, and equity incentive plan; with a full benefits package (including a 401k match, employer-paid college debt redux, and more)

An inclusive PartsSource community - work alongside other smart, passionate people

Growing company investing in and committed to developing the careers of our employees

Hybrid work environment where you get the benefits of flexibility, socialization, and productivity

A chance to revolutionize Healthcare with evidence-based decision-making on the world's leading Procure-to-Pay platform