Desktop Support Specialist

3 weeks ago


Skaneateles, New York, United States Merge IT LLC Full time
Job Title: Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team at Merge IT LLC. As a key member of our team, you will be responsible for providing top-notch technical support to our clients.

Main Responsibilities:
  • Provide technical support to clients via phone, email, or on-site visits.
  • Troubleshoot and resolve technical issues with desktop computers, laptops, and other IT equipment.
  • Document and report on work completed to ensure compliance with company procedures.
  • Escalate issues to senior technical staff as needed.
  • Provide excellent customer service to internal and external clients.
Requirements:
  • Proven experience in IT desktop service environment.
  • Excellent technical skills and knowledge of IT industry standards.
  • Strong customer service skills and ability to work in a team environment.
  • Ability to adapt quickly to dynamic team environments.
Why Choose Merge IT LLC?

We are a team of talented and ambitious professionals who drive growth by identifying and delivering top-quality IT talent for our Fortune 100 clients. We value diversity and are committed to creating an inclusive environment for all employees.

We are an equal opportunity employer and celebrate diversity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.



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