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Store Operations Manager

2 months ago

Portage, Michigan, United States Meijer Full time

Job Summary:

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Meijer. As a Store Operations Manager, you will be responsible for overseeing the day-to-day operations of our Overnight Stocking Department, ensuring that all services and products are effectively managed to maximize sales and productivity.

Key Responsibilities:

  • Supervise the execution of corporate plans to ensure that all services and products are effectively managed to maximize sales and productivity.
  • Achieve budgeted lines in P&L.
  • Ensure the leadership team is assigning daily work assignments for the team members.
  • Develop, plan, and implement corporate processes to achieve goals including shrink, margin, profit, sales, labor.
  • Review sales goals, supply costs, stock loss/shrink, and take appropriate action.
  • Supervise, develop, and train staff ensuring the team is thoroughly trained in all aspects of their jobs and have completed all required training.
  • Promote succession planning by providing career paths and identifying development needs for the team leaders.
  • Review customer surveys and customer feedback from previous week or day.
  • Communicate the Meijer Friendly Initiative in all team meetings and conversations.
  • Mentor and coach the team leaders and team members to ensure customer service and sales goals are exceeded to Meijer standards.
  • Spends majority of time on sales floor communicating with customers and team members to ensure exceptional service is being delivered by organizing and maintaining the Remarkable Service Board.
  • Model exceptional, fast, and friendly customer service.
  • Promote a safe work environment.
  • Consistent and reliable attendance required.

Requirements:

  • Bachelor's degree or related experience.
  • 6-10 years of related experience in the field.
  • Rotational assignments in other areas of the store are helpful.
  • Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
  • Demonstrated ability to resolve conflict by addressing root cause issues.
  • Demonstrated ability to manage multiple tasks.
  • Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
  • Demonstrated ability to teach suggestive selling.
  • Demonstrated ability to lead an organization that practices working safely at all times.
  • Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions, and team leaders.
  • Successful completion of all required certifications.
  • Duty trained to run the store in the absence of Store Director.