Field Service Engineer

2 weeks ago

Macon, Georgia, United States Blue Bird Full time
Job Summary

Blue Bird is seeking a highly skilled Field Service Engineer to join our team. As a key member of our Field Service Engineering team, you will provide technical support to our Field Service Representatives, resolving complex technical issues and driving product improvement.

Key Responsibilities
  • Provide technical support to Field Service Representatives, resolving complex technical issues and driving product improvement.
  • Launch, manage, and complete PLM design and release projects that resolve field service failures and drive product improvement change in current and future builds.
  • Stay abreast of new products and features to provide troubleshooting and repair instructions to the Field Service Representative team and dealers.
  • Collaborate with the Technical Publications and Training Content teams to ensure accurate and up-to-date technical documentation.
  • Develop and maintain technical documentation, including field campaign instructions, troubleshooting guidelines, and manuals.
  • Assist other Field Service Engineers as needed and perform other assigned tasks.
Requirements
  • Bachelor's degree in an automotive-related field, such as Automotive Technology, Automotive Technology Management, or a related field.
  • 5+ years of experience in automotive manufacturer (OEM) engineering-level technical service support.
  • 5+ years of experience in Root Cause Analysis processes and programs.
  • 2+ years of experience using Microsoft Office suite.
  • Excellent communication and customer relationship skills.
  • Strong project management skills and ability to influence stakeholders.
What We Offer
  • A collaborative team environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The opportunity to work with a leading manufacturer of school buses and contribute to the development of innovative products and solutions.

Blue Bird is an Equal Opportunity and Affirmative Action employer. We are committed to providing a work environment free of discrimination or harassment. We base our employment decisions on business needs, job requirements, and individual qualifications, without regard to race, color, national, social, or ethnic origin, religion, sex (including pregnancy), age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

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