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Assistant General Manager

2 months ago


New York, New York, United States Hilton Grand Vacations Full time
Job Summary

We are seeking an experienced and dynamic Assistant General Manager to join our team at Hilton Grand Vacations. As a key member of our resort operations team, you will be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success.

Key Responsibilities
  • Provides direct guidance and supervision to all front of the house departments, promoting outstanding customer service in accordance with HGVC standards.
  • Coordinates the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction.
  • Ensures property is maintained and in compliance for all Quality Assurance inspections.
  • Conducts periodic inspection of units, building and grounds noting deficiencies of employees, contractors and physical appearance of property.
  • Work with Executive Housekeeper and Chief Engineer to implement and maintain housekeeping & maintenance operations, policies and procedures.
  • Responds appropriately to owner/guest problems.
  • Assists in creating and monitoring guidelines by which all employees are hired, trained, coached, counseled and terminated.
  • Assists in developing and maintaining cost and labor controls to ensure operation within budget.
  • Develops career path opportunities for department heads and provides immediate direction and training to obtain these goals.
  • Promotes safety and security awareness through compliance, policies and procedures among all staff members.
  • Ensures safe secure operation to include safety awareness among staff and proper key control.
  • Reviews and evaluates all aspects of the resorts operations and makes recommendations to the General Manager for changes as needed.
  • Oversees annual HGV Safety and Security profile.
  • Maintains an awareness of new trends or legislation that may affect the property.
  • Serves as a liaison to Sales and Marketing departments.
  • Serves as a liaison to third-party vendors, including Security and Food & Beverage.
Requirements
  • Minimum of five years direct resort operations experience.
  • At least 3 years experience in leadership role.
  • Experience should entail at least two functional areas of responsibility (i.e. front office, maintenance, housekeeping, etc.).
  • Associate's Degree/College Diploma/Cepeg.
  • Ability to work a flexible schedule to include nights, weekends and holidays.
Preferred Requirements
  • Degree in a management, hospitality or related field preferred.
  • Excellent written and verbal communication skills.
  • Excellent customer service skills.