Service Delivery Expert

5 days ago


Rhinelander, Wisconsin, United States Spectrum Full time

At Spectrum, we're committed to connecting our customers to more. As a Field Technician, you'll play a critical role in delivering exceptional service and ensuring seamless connectivity for our customers.

About the Role

We're seeking a skilled and motivated individual to join our team as a Field Technician. In this entry-level position, you'll work independently with minimal supervision, performing installations, repairs, and upgrades for residential customers while providing world-class customer service.

Responsibilities
  • Install and repair services for residential customers
  • Educate customers on proper use of their Spectrum services and equipment
  • Perform basic to complex installations, disconnects, downgrades, and upgrades
  • Work in a field-oriented role requiring outdoor work, using hand tools, and adapting to various working conditions and locations
Requirements

To be successful in this role, you'll need:

  • A high school diploma, GED, or equivalent work experience
  • Problem-solving skills with technical aptitude
  • Technical skills: computer and software application use, accurate measurement, and hand tool operation
  • Skills: communication, professionalism, time management, organization, critical thinking, and reliability
  • Abilities: interpreting analytics from soft tools, troubleshooting, reading, writing, and speaking English fluently
What We Offer

As a Field Technician at Spectrum, you can expect:

  • An estimated annual salary of $54,000-$65,000 based on location and experience
  • Ongoing training and development opportunities to enhance your skills and advance your career
  • A dynamic work environment that values teamwork and employee growth
  • A comprehensive benefits package that supports your well-being and offers real value at every stage of life

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