Service Delivery Expert
5 days ago
At Spectrum, we're committed to connecting our customers to more. As a Field Technician, you'll play a critical role in delivering exceptional service and ensuring seamless connectivity for our customers.
About the RoleWe're seeking a skilled and motivated individual to join our team as a Field Technician. In this entry-level position, you'll work independently with minimal supervision, performing installations, repairs, and upgrades for residential customers while providing world-class customer service.
Responsibilities- Install and repair services for residential customers
- Educate customers on proper use of their Spectrum services and equipment
- Perform basic to complex installations, disconnects, downgrades, and upgrades
- Work in a field-oriented role requiring outdoor work, using hand tools, and adapting to various working conditions and locations
To be successful in this role, you'll need:
- A high school diploma, GED, or equivalent work experience
- Problem-solving skills with technical aptitude
- Technical skills: computer and software application use, accurate measurement, and hand tool operation
- Skills: communication, professionalism, time management, organization, critical thinking, and reliability
- Abilities: interpreting analytics from soft tools, troubleshooting, reading, writing, and speaking English fluently
As a Field Technician at Spectrum, you can expect:
- An estimated annual salary of $54,000-$65,000 based on location and experience
- Ongoing training and development opportunities to enhance your skills and advance your career
- A dynamic work environment that values teamwork and employee growth
- A comprehensive benefits package that supports your well-being and offers real value at every stage of life
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