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Cloud Systems Engineer

2 months ago

Huntsville, Alabama, United States Summit 7 Systems Full time
Job Title: Cloud Engineer

We are seeking a highly skilled Cloud Engineer to join our team at Summit 7 Systems, LLC. As a Cloud Engineer, you will be responsible for providing expert-level technical assistance and problem-solving for Microsoft 365 SharePoint Online.

Job Summary

The Cloud Engineer will be the escalation point for Level 2 Support, triaging, comprehending, researching, and working on finding solutions for documented user incidents for various Microsoft 365 workloads, with a focus on Microsoft Purview.

Key Responsibilities
  • Offer expert-level technical assistance and problem-solving for Microsoft 365 SharePoint Online.
  • Monitor central ticketing system to guarantee prompt resolution of technical support issues within the specified Service Level Agreement (SLA).
  • Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT Management Services (ITSM).
  • Stay updated with the latest features, updates, and best practices of Microsoft 365.
  • Perform in-depth troubleshooting for incidents escalated by Level 2 Support, focusing on SharePoint Online related incidents.
  • Escalate complex or unresolved incidents to Microsoft support teams.
  • Document and report incidents and resolutions using service desk software and tools.
  • Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Requirements
  • Either an associates or a bachelor's degree in Computer Science (CS) or Management Information Systems (MIS) from a reputable institute, or a minimum of five (5) years of experience with Microsoft 365 SharePoint Online administration, or a combination of education and relevant experience.
  • CompTIA Security+ or ability to obtain within thirty (30) days.
  • Subject Matter Expert (SME) for SharePoint Online.
  • PowerShell experience.
  • Ability to work independently and a strong desire for personal and professional development.
  • Incredible customer service skills.
  • Experience working with Microsoft 365 Groups, Teams, Cross-Tenant Access Settings, PowerShell, Modern SharePoint Information Architecture, Site Administration, Security, and Access Control.
  • S. citizenship is required.
  • Background investigation is required.
  • Pre-employment drug screening is required as we are a drug and alcohol-free workplace.
Preferred Qualifications
  • Microsoft Credentials
  • Microsoft 365 GCC High experience.
  • CMMC 2.0 L2 knowledge.
  • NIST knowledge.
  • Knowledge of ServiceNow IT Service Management (ITSM) highly desired.
  • SECRET clearance or higher is a plus.

Summit 7 Systems, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.