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Retail Cash Handling Specialist
2 months ago
Company: Southern States Cooperative
Job Overview
The Customer Experience Representative is responsible for delivering exceptional service to customers while managing checkout, exchanges, and returns efficiently.
Key Responsibilities- Deliver friendly and efficient service during customer transactions.
- Utilize point of sale systems accurately to ensure transaction precision.
- Provide customers with relevant information regarding products and store promotions.
- Maintain a clean and organized front end to create a welcoming atmosphere.
- Process transactions including checkouts, exchanges, and returns using various point of sale equipment.
- Welcome customers with a professional demeanor.
- Identify and act on opportunities to enhance customer service.
- Handle incoming customer calls in a courteous manner.
- Monitor store entrances and exits to ensure safety and security.
- Assist with product displays and merchandising.
- Perform routine cleaning tasks to uphold a pleasant shopping environment.
- Support team members with additional tasks as needed.
- Adhere to safety protocols and company policies.
- Education: High School Diploma or GED is required.
- Experience: A minimum of 6 months in a retail setting with a focus on customer service is preferred.
- Ability to learn and apply knowledge of company policies and procedures.
- Strong attention to detail and excellent interpersonal skills.
- Willingness to work flexible hours based on business needs.
This position primarily operates indoors in a climate-controlled setting, with occasional outdoor work required for customer assistance or merchandise retrieval.
- Potential exposure to varying temperatures, wet surfaces, and cleaning chemicals.
- Noise levels may vary, with hearing protection available as needed.
Work schedules may vary, requiring flexibility in hours and shifts.
Timeliness and reliability in reporting to work, even in adverse weather, are essential.
Physical Requirements- Continuous: Bend, stoop, use repetitive hand motions, reach, stand, and walk for extended periods; lift and carry up to 50 pounds.
- Frequent: Climb, crouch, stack, and sweep; lift and carry between 50-80 pounds.
- Occasional: Balance, kneel, and shovel; lift and carry varying weights.
Effective communication with colleagues and customers regarding operations and safety is required. Specific vision abilities are necessary for this role.
Equipment UsedIncludes point of sale systems such as cash registers, handheld scanners, credit/debit card terminals, telephones, and other tools as needed.
