Service and Support Professional

3 weeks ago


Omaha, Nebraska, United States Baxter Auto Group Full time
Role Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor. As a member of our team, you will play a critical role in delivering exceptional customer experiences and driving business results.


Responsibilities and Requirements
  • Greet and assist guests, answer phone calls, and assist with setting appointments.
  • Help identify a mechanical problem by asking investigative questions or by performing a visual inspection and/or road test.
  • Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
  • Prepare a repair order showing time, cost, and labor estimates for service.
  • Write a brief description of the customer's concern on the repair order to help the technician locate the problem.
  • Explain the work performed and the repair order charges to the customer.
  • Resolve customer concerns in an effective manner.

In addition to these key responsibilities, the successful candidate will possess excellent communication skills, a strong work ethic, and a commitment to delivering exceptional customer service.



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