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Installation Specialist

2 months ago

Watford City, North Dakota, United States DIRECTV Full time
Deliver Exceptional Customer Experiences

As a key member of our DIRECTV team, you'll play a vital role in connecting customers with the latest technology and entertainment solutions. Your expertise in customer experience will shine as you educate and support our customers, ensuring they receive the best possible service.

With a focus on delivering exceptional results, you'll work independently to install and repair equipment, promoting DIRECTV as a premier service provider. Your excellent communication skills will be essential in engaging with customers, addressing their needs, and providing best-in-class service.

Key Responsibilities:

  • Install and service customer satellite equipment, working at heights on ladders and raised surfaces.
  • Educate customers on the features and functionality of our services, promoting DIRECTV as a premier provider.
  • Verify all services are working, demonstrate, sell, and bill video service while engaging with customers.
  • Perform work in buildings, attics, basements, and crawl spaces, involving bending, kneeling, stooping, crouching, crawling, and other uncomfortable positions.
  • Use a company PC to retrieve and complete orders.
  • Work outside in all types of weather, using and/or wearing appropriate safety equipment and following established safety practices and procedures.
  • Drive a company vehicle and/or report directly to work location.

What We Offer:

  • A competitive hourly wage range of $27.22-$29.61, plus bonus (if applicable) and benefits.
  • A comprehensive benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
  • The opportunity to choose one of the following services at a free or discounted rate:
    • Free DIRECTV Premier Package with free installation (including free HBO Max, Cinemax, Showtime, and Starz).
    • Free DIRECTV STREAM Premier Package (including HBO Max, Epix, Starz, and NBA League Pass) and unlimited cloud DVR.
    • 25% off AT&T Cell Phone Service.

Requirements:

  • A valid state driver's license, commercial license, or chauffeur's license, as applicable, and a satisfactory driving record check.
  • Ability to work day, evening, or night tours, overtime, emergency call-outs, weekends, and holidays as required.
  • May require travel for out-of-area work, including overnight travel.
  • May require drug testing as mandated by state and federal requirements.
  • May require a security check.
  • May require ability to drive a vehicle with a manual gear shift.
  • May require working outside in all kinds of weather.
  • May require working in an environment that is not heated or air-conditioned.
  • Must be able to stand for long periods of time.
  • Must have satisfactory results from the Premise Technician Assessment Technical.

Physical Requirements:

  • Complete a satisfactory Physical Abilities Evaluation (PAE) – Must be able to lift up to 80 pounds.
  • To meet manufacturer's safety requirements on equipment used, candidate's body weight must not exceed 275 pounds for assignments involving ladder climbing.
  • Must be able to perform work involving a lot of kneeling, stooping, crouching, crawling, or other uncomfortable positions.
Additional Cash Award Details
  • $2,000 of the bonus paid upon successful completion of training.
  • $1,000 after 6 months of continuous employment.
  • $2,000 after 12 months of continuous employment.
In order to qualify for cash award payout, all milestones listed above must be met while you are in good standing with no Code of Business Conduct (COBC) violations and/or written disciplinary actions.

At DIRECTV, we're committed to delivering exceptional customer experiences and connecting our customers with the latest technology and entertainment solutions. As a key member of our team, you'll play a vital role in shaping the future of entertainment and making a lasting impact on our customers' lives.


DIRECTV is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.