Customer Service Operations Specialist

4 weeks ago


Morrisville, Vermont, United States Suburban Propane Full time
Job Summary
Suburban Propane is seeking a highly skilled Customer Account Administrator to play a pivotal role in supporting excellent customer service, customer retention, and new customer acquisition. As a Customer Account Administrator, you will be responsible for performing detailed administrative and operational functions to ensure the highest level of customer service, quality, efficiency, and accuracy in all aspects of your work.

Key Responsibilities
• Provide high levels of customer account management by properly setting up and maintaining account information and data
• Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities
• Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing
• Coordinate with the Customer Service Center, regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies
• May assist with route forecasting and maintenance and with the scheduling of daily service work, installation, and repairs

Why Work with Suburban Propane?
We offer a competitive pay package, including incentive potential, and an outstanding benefits package, including medical, dental, and vision insurance, paid time off, a 401(k) with company match, and opportunities for continued learning and career development.

Requirements
• Minimum of 2 years of experience in a customer service or accounting role
• Minimum of a High School diploma or GED preferred
• Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment

As part of our hiring process, background checks and drug screens are performed. Applications will be accepted until the position is filled.

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