Quality Control Representative

1 month ago

Miami, Florida, United States CWS CORPORATE LEASING LLC Full time
Job Description

CWS Corporate Housing: Delivering Exceptional Guest Experiences

Temporary Living. Lasting Impressions.

A corporate apartment is rented to an individual or company for a short-term length of time. Corporate apartments are utilized for various reasons, including relocation, temporary job assignments, individuals in between homes or that have been displaced from their homes due to natural disasters.


As a Quality Control Representative, you will play a critical role in ensuring that our corporate apartments meet the highest standards of quality and cleanliness. Your attention to detail and commitment to excellence will make a lasting impression on our guests and contribute to the success of our company.


Responsibilities:

  • Inspect apartments prior to a guest's move-in and after a guest's move-out to ensure that the apartment is in proper move-in/move-out conditions in accordance with CWS presentation guidelines.
  • Prepare, purchase, and assemble move-in gifts, groceries, and marketing materials.
  • Perform white glove inspection, minor touch-up during final walk-through.
  • Secure arrival instructions and QR tent cards are accurate and placed in a visible area.
  • Test all technology equipment and appliances to ensure they are properly functioning, i.e., Wi-Fi, Cable, and all major appliances in the unit.
  • Deliver additional items such as hotspots.
  • Be available for technology equipment pick-up or delivery and set-up, such as cable/internet companies to replace equipment, including picking up new cable boxes, remote controls, HDMI cables, hotspots, etc.
  • Use Surface Pro, iPad, or phone to take pictures of the apartment during move-in/out and upload to record-keeping application.
  • Review schedule daily for arrivals, departures, and tasks.
  • Manage the inventory and volume of supplies to ensure there are always enough to assemble marketing materials, move-in gifts, and any other items required to be purchased for the corporate apartment to ensure guest satisfaction.
  • Oversee inventory and pick-up of lock boxes within 48 hours of move-in.
  • Report all damages and maintenance issues to the apartment property management and/or CWS team.
  • Promote positive teamwork and communications with coworkers and clients by maintaining a professional attitude, demeanor, and appearance.

This is a unique opportunity to join a dynamic team and make a meaningful contribution to the success of CWS Corporate Housing. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting role.


Requirements:

  • High School diploma or GED or equivalent.
  • Background in customer service experience, property maintenance management, or in-housekeeping is a plus.
  • Computer proficient, particularly in Microsoft Outlook and Word, Smartphone technology.
  • Ability to pass background, drug, and driving record check annually, as per company policy and guidelines.
  • Must maintain a valid and unexpired driver's license that meets company driving standards and maintain current automobile insurance and registration.

CWS Corporate Housing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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