Mission Critical Systems Specialist
3 weeks ago
The ManTech International Corporation is a leading provider of innovative technology solutions for national security programs. We are seeking a highly motivated and detail-oriented individual to fill the role of Mission Critical Systems Specialist in our Annapolis Junction, MD location.
About the Role:
We are looking for an individual who can work effectively in a fast-paced environment and provide top-notch support to our customers. As a Mission Critical Systems Specialist, you will be responsible for ensuring the smooth operation of our mission-critical systems and providing timely support to our customers.
Key Responsibilities:
- Monitor and report on the health and status of production systems and data flows using commercial and proprietary monitoring tools.
- Create and transmit critical reports providing time-sensitive updates to TSA customer organizations on potential terrorist activity.
- Provide technical support on mission-critical systems during maintenance activities and outages.
- Create and transmit daily and ad-hoc reports.
- Perform access management roles, including processing user access requests for all systems, account creations, unlocking accounts, and resetting passwords.
Requirements:
- A minimum of 2 years of experience in a customer service or call center environment.
- Knowledge of Remedy, especially the Incident Management module.
- Ability to apply critical thinking, analysis, and problem-solving skills to make mission-impacting decisions on reported issues.
- Proficient with PC functions such as file search, network drive mapping, directory structuring, cutting, copying, and pasting activities.
- Active DOD Secret clearance and ability to obtain agency suitability clearance.
Salary:
The estimated salary for this position is $60,000 - $80,000 per year, depending on qualifications and experience.
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