Room Service Attendant

1 week ago


Los Angeles, California, United States AccorHotel Full time
Job Description

We are seeking an In Room Dining Order Taker who embodies the values of enthusiasm, pride, and exceptional service. As a representative of Fairmont Century Plaza, you will be responsible for ensuring the best possible experience for our guests at all times.

Key Responsibilities
  1. Consistently offer professional, friendly, and engaging service
  2. Provide high-quality service to all guests, instilling the company philosophy
  3. Answer questions on menu selections and check with kitchen staff when necessary
  4. Answer guest questions or concerns
  5. Place and log call backs for IRD orders
  6. Notify guests and management of delays in service and delivery
  7. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen, servers, and server assistants
  8. Maintain a clean work area throughout the day
  9. Record transactions in POS at the time of order
  10. Complete any necessary opening and closing paperwork and sidework duties required
  11. Process all payment methods
  12. Develop and maintain a positive working relationship with others and support the team to reach common goals
  13. Speak with others using clear and professional language and answer phones using appropriate etiquette in accordance with company standards
  14. Coordinate the pick-up and removal of all dirty trays
  15. Assist with Refreshment Center inventory
  16. Coordinate amenity deliveries
  17. Perform other related duties as assigned


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