Customer Engagement Specialist

3 weeks ago


Clearwater, United States RollShield LLC Full time
About the Role

We are seeking a highly motivated and organized individual to fill the position of Customer Engagement Specialist - Home Improvement. As a key member of our sales team, you will be responsible for building strong relationships with customers, understanding their needs, and providing personalized solutions to meet those needs.

Key Responsibilities:
  • Develop and maintain a knowledge base of our evolving products and services
  • Handle customer inquiries and complaints in a professional and courteous manner
  • Document and update customer records in ImproveIt 360 (SalesForce)
  • Manage and coordinate schedules for all customers and salesmen
Requirements and Qualifications

To excel in this role, you must possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.

  • High school diploma or GED certificate
  • Strong written and verbal communication skills
  • Data entry skills and experience
  • Attention to detail and problem-solving ability
Benefits and Compensation

We offer a competitive salary of $48,000 per year, based on experience. Additionally, we provide benefits such as comprehensive training programs, opportunities for career advancement, and a collaborative work environment that encourages growth and development.



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