Patient Services Specialist

7 days ago

Warrensville Heights, Ohio, United States Cleveland Clinic Full time
Job Title: Patient Services Specialist

Cleveland Clinic is a world-renowned healthcare organization that values exceptional patient care and customer service. We are seeking a highly skilled Patient Services Specialist to join our team at South Pointe Hospital.

Key Responsibilities:
  • Provide a comprehensive and proactive experience for patients and visitors, ensuring a positive and welcoming environment.
  • Investigate, triage, and resolve patient issues using the established HEART model.
  • Create a professional and efficient environment, interact with patients, and ensure stellar patient experiences.
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
  • Enter and maintain confidential patient information.
  • Recruit, enroll, and educate patients on MyChart and Appointment Pass.
Requirements:
  • High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service.
  • Associate's degree and one year of experience.
  • Bachelor's degree.
Preferred Qualifications:
  • Knowledge of medical terminology.
Physical Requirements:
  • Dexterity sufficient to operate a PC and other office equipment.
  • Requires extended periods of standing, walking, or sitting.
  • Good visual acuity through normal or corrected vision.
  • Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
  • Follows standard precautions using personal protective equipment as required.

Cleveland Clinic is an equal employment employer and invites candidates to discuss salary/hourly specifics during the application and hiring process.

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