Customer Service Ambassador

4 days ago


Miami Beach, Florida, United States Loews Hotels & Co, Miami Beach Full time

We are seeking a skilled Customer Service Ambassador to join our team at Loews Hotels & Co, Miami Beach. In this role, you will be responsible for maintaining Room Service tracking and control records and files.

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

  • Maintains accurate records of room service orders and guest preferences
  • Provides exceptional customer service to guests, ensuring their satisfaction with food quality and service
  • Takes and processes room service orders in a timely manner according to Loews standards
  • Responds promptly to complaints regarding room service orders in an appropriate manner

Estimated salary: $45,000 - $60,000 per year, depending on experience.

This is a full-time position requiring flexibility to work weekends and holidays. The ideal candidate will possess excellent communication skills, ability to work effectively in a team environment, and basic computer skills.



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