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Laboratory Automation Field Services Engineer II

1 month ago

Gaithersburg, Maryland, United States Meso Scale Discovery Full time
Job Summary:

The Laboratory Automation Field Service Engineer II will be responsible for the installation, qualification, training, maintenance, and repair of automated plate and fluid handling equipment in their assigned regions. This role requires strong technical knowledge of instrumentation alignment, training, and repair, as well as excellent problem-solving skills and the ability to work independently and as part of a team.

Key Responsibilities:

  • Provide support with site surveys and sales support for MSD's automated assay processing equipment.
  • Installation of MSD instruments at client sites.
  • Service, repair, and perform preventive maintenance on MSD instruments focusing on automated plate and fluid handling products.
  • Responsible for maintaining accurate, detailed, and up-to-date service records in accordance with company requirements and practices.
  • Assist in the development and delivery of Field Service Training.
  • Act as a liaison between instrument service and engineering for resolution of escalated issues.
  • Provide clear, actionable feedback on improvements to processes, products, and service offerings.
  • May assist in creating processes, service procedures, and checklists from information provided by product development and manufacturing engineers.

Requirements:

  • Bachelor's degree in a related field or equivalent work/military experience.
  • Minimum 5 years of experience in field service required. A background in Biotechnology instrumentation is preferred.
  • Experience with using basic hand tools and inspection equipment required.
  • Experience with development of processes, service procedures, and checklists for field service is desirable.

Preferred Qualifications:

  • Strong working knowledge of instrumentation alignment, training, and repair. A liquid handling or robotics service background is preferred.
  • Logical problem-solving skills.
  • Must possess strong mechanical, electrical, and troubleshooting fundamentals, and analytical background.
  • Experience with developing test scripts and analysis of software logs for automation equipment is required.
  • A background in the life science drug discovery or clinical laboratory marketplaces is a plus.
  • Familiarity with ISO Standards.
  • Demonstrated ability to organize and move project tasks forward in an orderly and structured fashion.

Work Environment:

This position requires up to 100% travel within the designated territory to customer sites up to five days a week.