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Senior Business Analyst
2 months ago
SourcePro Search is seeking a highly skilled Senior Business Analyst to join our team. As a key member of our Global Knowledge and Research team, you will play a critical role in advancing our data, systems, project management, customer-facing communications, and legal technology initiatives.
Key Responsibilities- Global Support: Provide expert support for knowledge products, including enterprise search, experience management, and client collaboration platforms, as well as new practice technology, such as document automation, workflow, and matter management.
- Communication and Marketing: Work with our Client Value Team (CVT) and Global Technology Services (GTS) teams to communicate and market department efforts and product offerings internally at the firm.
- Onboarding and Education: Support the onboarding efforts of new attorneys and staff, as well as transfers, with regard to knowledge and legal tech products and department resources.
- Global Firm Education: Assist with global firm education efforts, promoting and encouraging participation in the implementation and use of the Firm's new technology.
- Stakeholder Engagement: Work with lawyers, practice groups, and other key stakeholders to understand their critical knowledge and data requirements and provide appropriate solutions.
- Process Improvement: Act as an ambassador for the team and a champion for process improvement at the firm.
- Training and Development: Conduct classroom, hands-on, one-on-one, and synchronous remote technology training sessions.
- Knowledge Sharing: Promote effective work practices and develop, encourage, and support knowledge sharing behavior across groups and teams.
- System Testing: Participate in system and user acceptance testing efforts.
- Client Value Team Projects: Assist in wider Client Value team projects.
- Bachelor's Degree: Required.
- Professional Experience: At least 2 years of experience in a professional service environment.
- Technical Expertise: Experience with technology, knowledge, and/or process improvement projects involving large teams and/or within the legal or professional services environment.
- Problem-Solving Skills: Desire to take a fresh look at existing processes and identify ways in which they can be improved. Prioritize workload and handle pressure, interruptions, and multiple concurrent projects.
- Communication Skills: Flexible attitude towards working practices and ability to adapt style as required. Experience working with people of varying levels of seniority and technical expertise.
- Relationship Building: Ability to build strong relationships with multiple global stakeholders quickly.
- Attention to Detail: Excellent attention to detail.
- Continuous Learning: Dedicated to continuous learning and skill-building, seeking out opportunities to develop your own new skills and to mentor team members in their professional growth.
- Cultural Competence: Ability to work in a multi-cultural, multi-time zone environment.
- Flexibility: Flexibility to work outside of standard business hours as needed. Flexibility to travel domestically and possibly on occasion internationally as needed.
- Technical Skills: Proficiency with applications including Microsoft Outlook, Word, Excel, and SharePoint.
