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Service Representative Manager

3 weeks ago

Waterloo, Iowa, United States One Hour Heating and Air Conditioning Full time

Are you a motivated and results-driven individual looking for a new challenge? Do you have a passion for providing excellent customer service and leading high-performing teams?

As a Service Representative Manager at One Hour Heating and Air Conditioning, you will play a critical role in driving business growth and delivering exceptional customer experiences.

**Key Responsibilities:**

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead and manage a team of Service Representatives to achieve sales and customer service targets.
  • Maintain accurate records and reports to track performance metrics.

**Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 3 years of experience in customer-facing roles, preferably in HVAC industry.
  • Proven leadership and management skills.
  • Excellent communication and analytical skills.

**What We Offer:

  • $28-$35 per hour (dependent on experience) with opportunities for career advancement.
  • A fast-paced and dynamic work environment.
  • A competitive benefits package, including medical, dental, and vision insurance.