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Sales Associate for HVAC Branch

2 months ago

Tampa, Florida, United States Watsco Full time
Job Overview

Watsco is currently seeking a dedicated Sales Associate for our HVAC branch

Watsco is a leading distributor of residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies through authorized HVAC/R dealers and contractors. Our operations primarily focus on the business-to-business sector, where our products are sold through licensed HVAC dealers and contractors. These dealers are independent entities that provide, deliver, and service Carrier, Bryant, and Payne products to homes and businesses in their respective markets. Watsco offers a comprehensive range of HVAC/R product lines, competitive pricing, exceptional customer service, and valuable time-saving services that position us as an industry leader. With over 200 locations across various regions, we are well-equipped to meet our customers' HVAC/R needs.

Position Summary

As a Sales Associate, you will represent our branch, delivering outstanding customer service, product expertise, and support to HVAC/R professionals and contractors visiting our location. Your passion for the industry, excellent communication skills, and commitment to providing exceptional customer service will be crucial to your success.

Key Responsibilities:
  • Customer Engagement: Welcome customers warmly and assist them in selecting the appropriate HVAC/R products and supplies. Offer expert advice, product details, and recommendations.
  • Order Management: Accurately process customer orders, ensuring all requested items are available, correctly priced, and invoiced. Handle cash, checks, and credit card transactions with care.
  • Product Expertise: Maintain a thorough understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay informed about industry trends and new product launches.
  • Inventory Oversight: Monitor and restock sales floor inventory. Conduct regular inventory counts and report any discrepancies to management.
  • Technical Assistance: Help customers troubleshoot and resolve technical issues related to HVAC/R equipment and components.
  • Safety Standards: Follow safety protocols and maintain a clean and organized workspace. Ensure a safe environment for both customers and colleagues.
  • Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
Qualifications:
  • Prior experience in a customer-facing role, ideally in HVAC/R or a related field.
  • Strong knowledge of HVAC/R products, equipment, and components.
  • Exceptional customer service skills, including active listening and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Proficiency in computerized sales and inventory management systems.
  • Detail-oriented with excellent organizational skills.
  • Able to multitask and work efficiently in a fast-paced environment.
  • A positive attitude, eagerness to learn, and a collaborative mindset.
  • Capability to lift and carry up to 50 pounds of merchandise.
  • Ability to stand and walk for extended periods.
  • Comfortable bending, stooping, and reaching to access products and supplies.
Employment Opportunities:

Watsco is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate based on age, color, race, religion, disability, sex, or national origin. We value the diverse experiences, backgrounds, knowledge, and ideas that contribute to our company culture, enhancing our teams and our business. Explore our career opportunities and discover where your drive can take you.